JB Lewis-McChord, WA 984331672 General Manager. Management was pretty good and understanding. Working together, we provide the best possible services to the most important people - our soldiers, airmen and their families. 2. HR Office (253) 964-2522. We must balance support of installation fundraising, and contractual obligations to concessionaires and vendors, with this mission. We operate almost entirely on money earned from the sale of goods and services, not tax dollars. Our mission is to provide authorized patrons with quality merchandise and services of necessity and convenience at competitive prices, while generating earnings to supplement appropriated funds for the support of Army and Air Force morale, welfare and recreation (MWR) programs. Fort Hood The Exchange is under a mandate from Congress to verify the identities of authorized customers before they may shop Online. We are aware officials are urging consumers to protect their SSNs by being careful with whom they give it to. Call 238-8851 or 01638-548851 or email . Get exclusive email-only offers and advance notice about sales & events. Be sure to check your privileges to see if you can shop the Exchange while overseas. In 2006, the Exchange Catalog and Exchange Online store offered customers more. About the Exchange. Please feel free to email me. Pershing Park Express with Class Six Bldg. Get exclusive email-only offers and advance notice about sales & events. Chris DeBrier August 14, 2017. Ft Hood, TX 765440000 Money was decent. Shipping & Delivery. 219 1-512-672-7445 036-868-2240 Daily 0800-1800 Make Reservation Car Rental Air Force Inn 1-512-672-7433 036-868-2239 Daily 0800-1700 Olympic Services Mall Facilities: Bldg. At the same time, we have a financial commitment to support the morale, welfare and recreational (MWR) activities of the Army and the Air Force (i.e., libraries, bowling alleys, gyms, golf courses and more). We work hard to ensure you save money every day and your shopping experience with us is a pleasant one. HR Office (509) 244-3642. 22 Photos . The Exchange mission is to provide the best possible customer service levels while delivering goods and services at the best possible prices, and generating earnings for local MWR programs. Sun 0900-1800, 254-532-7200 For items identified as "special buy" and "limited quantity," we will substitute a comparable item of choice in the same category at an equal or greater savings. Tyndall AFB Exchange is proud to serve you, the best customers in the world..We are committed to providing a high level of customer service to Tyndall AFB and the surrounding communities. 15 days: Computers, tablets, GPS units and the following unopened items: software/peripherals, iPods and prerecorded music/videos/video games. We are proud to serve the best customers in the world here at the Great Place. Phone Toll Free: (800) 527-2345 Toll Free TDD: (800) 423-2011 Toll Free International Numbers Germany 0800-82-16500 Japan/Okinawa 00531-11-4132 Korea 00308-13-0664 Italy 8008-71227 Guam 01800-636-3297 Belgium 0800-7-2432 Netherlands 0800-022-7129 United Kingdom 0800-96-8101 Spain 900-971-391 *Turkey 00800-18-488-6312 4,173,366 reviews on ConsumerAffairs are verified. Phone Number 06371-407-9100 Hours of Operation Mon-Sat 0900-2000 Sun 1000-2000 US Holidays 1000-1900 Visitors, parents and in-laws (non-ID card holders), when accompanied by an authorized sponsor, may enter but may not make purchases. AAFES Taco Bell TAKEAWAY ONLY . Get exclusive email-only offers and advance notice about sales & events. At the Okinawa Exchange customer service is a top priority and you will see this exhibited on a daily basis by our team. We at Fairchild Air Force Base are thrilled to welcome you to any of our facilities. This sometimes means we sell gasoline below cost. The Exchange, as a U.S. Government instrumentality, is immune from state and local taxes unless the immunity is waived by an act of Congress. Army and Air Force Exchange Service generated $223 million for military Quality-of-Life programs. If a customer buys an item from us and finds it currently advertised for less (whether at an Exchange, Navy, or Marine Corps exchange or a local retailer), we'll refund the difference when presented a receipt within 14 days of purchase. 104). We hope this better explains the reasoning behind the requirement and provides some assurance in the protection of your private information. We go where you go to improve the quality of your lives through goods and services we provide. Even if a customer tells us about one of their "everyday low prices" that is not advertised, we will check it out as quickly as we can, then lower our price to match it. Once the identity has been verified, customers are advised to establish their own Username / Password. Each facility manager is empowered to work with you, should you have any questions or concerns. Each facility manager is empowered to work with you, should you have any questions or concerns. If the system is clear, no record is kept of the inquiry. that traditional brick-and-mortar businesses do. Air Force 220 Mall Lane, Suite 2 Co-workers make the work more enjoyable, but pay was not great. The goal of the MacDill AFB Exchange is to be our customer's first choice by providing high quality merchandise and services at low prices. Get exclusive email-only offers and advance notice about sales & events. Sat 0900-2000 1. Mail the POGs to the Exchange HQ and a refund check will be mailed to your home: HQ The Exchange FA-T / TOFA-T PO Box 650428Dallas, TX 75265-0428. Sun 1000-1700 . Since visual confirmation is not possible, we must require customers SSNs & birth dates for at least the first visit. Sun Closed, 850-286-5880 The Exchange management also attends Command Briefs, Advisory Council Boards, and other forums where you are heard. Mon-Sat 1000-1900 . Sheila Clark General ManagerTyndall AFB Exchange. We use intelligent software that helps us maintain the integrity of reviews.. Our "round-up, round-down" policy applies only to cash purchases. The U.S. Congress has waived this immunity with respect to motor fuel sold by the Exchange (Hayden Cartwright Act, 4 U.S.C. Sun 100-1700 . 9214, Fifth Ave. (334) 503-9044 Store Hours: Mon - Sat 9:00 a.m. - 7:00 p.m. Sun 10:30 a.m. - 6:00 p.m. United States, Mon-Fri 0900-2000 Corporate Communications Editor / Staff Historian Dallas, TX 75266-0202 Contact Us. Our policy is to ensure customers are completely satisfied. We are focused on customer service and overall guest satisfaction. In addition, we adopted a "14-day price guarantee" policy. The Army & Air Force Exchange Service remains committed to increasing the value of the Exchange to its customers while continuing to give back to the military community. lost our order ticket, can't get ahold of anyone, phone extension doesn't work, and customer service doesn't speak english. 101 W. Spaatz Rd. Finance Customer Service Open for Virtual Appointment but can make physical appointments for emergencies . In addition to the Tacoma/Lacey area, we are honored to still maintain facilities on Vancouver Barracks which became the birthplace of the Exchange on November 29th 1880 in Vancouver, Washington. In these cases we will satisfy customers with one of the following options when possible: Issue "rain checks" on regularly stocked merchandise to ensure our customers can later purchase the item at the sale price. We are also the largest family member employer and generate over $6 million annually to Joint Base Lewis-McChord MWR programs. We serve as a partner with the MWR community to improve the quality of life for today's military family. (Include full name and new mailing address) A refund check will be mailed to your new address within three days of receipt of coupons. Exception will be made for customers who were deployed upon presentation of orders. Please feel free to email me at BeattyM@aafes.com. Bldg 5280 Pendleton Ave MS 46 Bldg 926 Sustainability. Every cent we earn goes back to our customers in one form or another. The federal and state motor fuel taxes and other applicable fees paid by the Exchange are included in the motor fuel price to the military customer and paid to the appropriate taxing authority. Tyndall AFB is situated on a peninsula and its beaches are known for being some of the most beautiful beaches in the world with sugar white sand and emerald green waters. Jimmie BurrisGeneral ManagerFairchild AFB. Not great hours though. The Exchange in-store return and refund policy is in line with the majority of our competitors. I look forward to making us your first shopping choice. Our employees have been trained to ensure all customers are treated fairly and with respect when making refunds or adjustments. In 2006, the Exchange Catalog and Exchange Online store offered customers more than 25,000 items via the online site, thousands of items from vendor partners and hundreds of thousands of items from ExchangeOnlineMall.com partners. Due to current COVID-19 concerns, all Food and Store hours of operations may change frequently without prior notice please check your local Exchange Facebook for up to date information. Exchange Quick Facts. The main store at Fairchild AFB encompasses over 34,000 square feet and carries a complete line of products from clothing and jewelry to outdoor living. This policy enables the Exchange to keep the price of gas overseas more closely balanced with sell prices in the US. This also ensures that organizations conducting fundraising are in compliance with other DoD and service regulations applicable to their activities. Doing Business With The Exchange. Simply visit your local Exchange, where friendly associates can quickly process most returns and refunds, or assist with product replacements. Mon-Fri 0900-2000; Sun 1000-1800 Base . In addition, I personally review all customer comments that are submitted through the Exchange website, and the link below will email me directly. Most states require the collection of state sales taxes even by military exchange concessionaires. Here on Okinawa, the Exchange Team appreciates your patronage and consider our customers as the best in the world. Marine Corps We are focused on our customers and welcome you to provide comments to me at nguyenn@aafes.com, and I look forward to hearing from you. AAFES is a multi-channel retailer, offering products to authorized customers via retail stores, catalog and online. Exchange Quick Facts. See details and enter for your chance to win! AAFES Pizza Hut TAKEAWAY ONLY . Do you have something to contribute? Exchange Post. See details and enter for your chance to win! Due to current COVID-19 concerns, all Food and Store hours of operations may change frequently without prior notice please check your local Exchange Facebook for up to date information. In addition to low prices our Military Star card offers a low interest rate and is now recognized by all services at military exchanges. Please visit our website at applymyexchange.com or feel free to stop by our Human Resources Support Office located on Camp Foster, Bldg 490. 2023 The EXCHANGE. Shipping & Delivery. Product Recalls & Alerts. 2023 The EXCHANGE. Historically, this has proven to be a flawed business model that has resulted in the failure of a great number of Internet retailers. Sun: 1000-1700, 509-244-2832 Our focus is to deliver quality goods and services at competitively low prices at our 3,100+ locations worldwide and available 24-hours a day online. Lousy hours and limited selection. Enlisted In addition each facility has customer comments cards. Customer Service. Get exclusive email-only offers and advance notice about sales & events. . Good work environment, but very low pay The area surrounding Tyndall is perfect for vacations or retirement living. Matthew A. Beatty General Manager(253) 964-5955. Status: Again, the Fort Hood Team welcomes you and extends our thanks and appreciation for your continued support and patronage. Accordingly, the Exchange pays state, federal and local motor fuel taxes, as well as underground storage fees, etc. Unknown 2023 The EXCHANGE, You can also search by City/State or Base Name. Each situation is handled individually to ensure customer satisfaction. Main Store Bldg. Visit your Exchange facilities. These incremental costs are bona fide costs that include (where applicable) costs related to the gas coupon management program as well as labor costs, depreciation and other miscellaneous expenses associated with providing gasoline to our customers overseas. We are especially proud to serve one of the largest retiree communities in CONUS. Building 950 Plus, many Internet retailers are willing to sacrifice their earnings for sales volume in an effort to get customers to use their sites. Overall, our prices are fair and competitive with the local community, yet allow enough income to cover operating expenses and generate monies for the morale, welfare and recreation fund for our service people. 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